Tenvito.com Terms of Use

1. Introduction and Acceptance

1.1 Welcome to Tenvito.com, a trading name of Tenvito Limited ("Tenvito," "we," "us," or "our"). Tenvito offers a cloud-based omnicommerce platform that provides digital signage, media services, e-commerce tools, loyalty programs, and marketing automation for businesses. By accessing or using Tenvito.com (the "Website") or any services provided through the platform (the "Services"), you agree to comply with these Terms of Use ("Terms") and our Privacy Policy.

1.2 PLEASE READ THESE TERMS CAREFULLY. By accessing or using the Website and Services, you confirm your acceptance of these Terms. If you do not agree with any part of these Terms, you must stop using the Website and Services.

1.3 If you are agreeing to these Terms on behalf of a business or organization, you confirm that you have the legal authority to bind that entity to these Terms. If you do not have such authority, you must not use the Services on behalf of that entity.

1.4 We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting on the Website or by notifying you via email. Continued use of the Website or Services after any such changes signifies your acceptance of the revised Terms.

2. How the Platform Works

2.1 Tenvito provides an integrated omnicommerce platform that includes digital signage, media solutions, e-commerce tools, loyalty programs, and marketing services. Businesses use the platform to manage customer engagement across various digital and physical touchpoints.

2.2 Access to certain features requires registration and subscription to one of our service plans. Each plan offers specific functionalities and pricing structures, which will be outlined during the registration process.

2.3 The platform’s services include the creation and management of digital content, e-commerce transactions, loyalty program management, and marketing campaigns for businesses of various sizes.

3. Registration, Account Responsibility, and Security

3.1 Eligibility
To use our Services, you must register for an account. You must be at least 18 years of age or older. If you are under 18, parental consent is required to create an account.

3.2 Account Information
During registration, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access or breach of security involving your account.

3.3 Account Security
Tenvito will not be liable for any loss or damage arising from unauthorized access to your account. You must take appropriate security precautions to protect your login details.

4. Subscription and Fees

4.1 Subscription Plans
Tenvito offers various subscription plans to accommodate different business needs. Each plan may include specific features such as enhanced e-commerce tools, marketing automation, or additional loyalty management functionalities. The details of each plan, including applicable fees, are available on the Website.

4.2 Free Trials
Tenvito may offer free trials of certain subscription plans. The length of any free trial and the features available during the trial period will be specified at the time of registration.

4.3 Payment Terms
By subscribing to a paid plan, you agree to pay all fees and charges associated with the plan. Payments are required in advance, and your subscription will automatically renew at the end of each billing cycle unless you cancel in accordance with Section 4.5.

4.4 Refunds
Refunds are provided solely at Tenvito's discretion and may be issued in cases of billing errors or other circumstances. Refund requests must be submitted within 30 days of the billing date.

4.5 Cancellation
You may cancel your subscription at any time through your account settings. Cancellations take effect at the end of your current billing cycle, and no further charges will be applied.

4.6 Automatic Renewals
Unless canceled, your subscription will automatically renew at the end of each billing cycle. You will be billed the current rate for your chosen plan unless you change or cancel the subscription before the renewal date.

5. Website and Service Access

5.1 License to Use the Platform
Tenvito grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services, subject to the terms of your subscription plan. This license is granted solely for your internal business use and may be revoked if you violate these Terms.

5.2 Prohibited Uses
You agree not to:

  • Modify, reproduce, or create derivative works based on the platform;

  • Use the platform for any unlawful purpose or any purpose not authorized by these Terms;

  • Decompile, reverse-engineer, or attempt to extract the source code of the platform;

  • Share or sublicense the platform’s services without written authorization from Tenvito;

  • Circumvent any security measures or access controls on the platform.

5.3 Termination of Access
Tenvito reserves the right to terminate or suspend your access to the platform if you violate these Terms. You may also have your access terminated for non-payment of subscription fees.

6. User Content

6.1 Ownership of User Content
You retain ownership of all content that you submit to the platform ("User Content"). However, by submitting User Content, you grant Tenvito a worldwide, royalty-free, non-exclusive license to use, display, and distribute the content as necessary for the operation of the platform.

6.2 Content Guidelines
You agree not to submit any User Content that:

  • Is unlawful, defamatory, or otherwise objectionable;

  • Infringes on intellectual property or other rights;

  • Contains viruses, malware, or any harmful code;

  • Violates the privacy or publicity rights of any person.

6.3 Tenvito’s Rights to Monitor
Tenvito may (but is not obligated to) monitor User Content and remove or modify any content that violates these Terms.

7. Intellectual Property

7.1 Platform Ownership
All intellectual property rights in the Tenvito platform, including the software, content, design, and trademarks, are owned by Tenvito or its licensors. You acknowledge that you do not acquire any ownership rights by using the platform.

7.2 Respecting Intellectual Property Rights
You agree not to use any trademarks, logos, or proprietary content from Tenvito or its partners without prior written permission.

7.3 Infringement Claims
If you believe that any content on the platform infringes your intellectual property rights, you must notify Tenvito at the address provided in Section 15.2. Tenvito will investigate and take appropriate action.

8. Third-Party Links and Services

8.1 Third-Party Links
The Website may include links to third-party websites and services. Tenvito is not responsible for the content, products, or services provided by third-party sites.

8.2 Third-Party Services
Some functionality on the platform may be provided by third-party services (e.g., payment processors, analytics providers). Your use of such services is subject to the terms and conditions of the respective third-party providers.

9. Indemnification

You agree to indemnify, defend, and hold Tenvito, its affiliates, and their officers, employees, and agents harmless from any claims, damages, losses, or expenses (including legal fees) arising out of or in connection with your use of the platform, your User Content, or your violation of these Terms.

10. Limitation of Liability

10.1 No Liability for Indirect Damages
Tenvito shall not be liable for any indirect, incidental, consequential, or special damages arising out of or related to your use of the platform, including lost profits, business interruption, or loss of data.

10.2 Cap on Liability
Tenvito’s total liability for any claims arising out of or related to these Terms or the platform shall not exceed the amount you paid to Tenvito during the twelve (12) months preceding the event giving rise to liability.

10.3 Jurisdictional Limits
Some jurisdictions do not allow the exclusion or limitation of liability for certain damages, so these limitations may not apply to you.

11. Disclaimer of Warranties

11.1 Platform Provided "As Is"
The platform and services are provided "as is" and "as available," without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

11.2 No Guarantee of Performance
Tenvito does not guarantee that the platform will be uninterrupted, error-free, or secure, nor that any defects will be corrected.

12. Termination

12.1 Termination by Tenvito
Tenvito may terminate or suspend your account at any time for any reason, including for non-payment or breach of these Terms. Termination will not relieve you of any obligations to pay fees or charges due.

12.2 Effect of Termination
Upon termination, your right to access the platform will immediately cease. Any licenses granted under these Terms will terminate upon your account termination.

13. Privacy Policy

13.1 Data Security and Privacy
We take all necessary steps to ensure that your data is treated securely and in accordance with these Terms and our Privacy Policy. By using the Website or Services, you agree to the placement of cookies, which help us improve the user experience and track usage. For more information about how we handle your data and use cookies, please review our [Privacy Policy] and [Cookie Policy].

13.2 External Links
Our Website may include links to other external websites. These links are clearly identifiable, and we are not responsible for the content, privacy practices, or cookie policies of these other websites. We recommend that you review their privacy policies before interacting with those websites.

14. Miscellaneous

14.1 Severability
If any provision (or part of a provision) of these Terms of Use is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable, or illegal, the other provisions will remain in full force and effect. If any invalid, unenforceable, or illegal provision would be valid, enforceable, or legal if part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the intent of the parties.

14.2 No Waiver
No waiver by either party of any breach or default shall be deemed to be a waiver of any preceding or subsequent breach or default. Failure or delay by either party in exercising or enforcing any right under these Terms will not constitute a waiver of that right.

14.3 Third-Party Rights
Unless otherwise expressly provided, no provision of these Terms is intended to give any person or entity other than Tenvito and you any rights, remedies, or benefits under these Terms of Use.

14.4 Headings
The headings used in these Terms are for convenience only and do not affect the interpretation of the Terms.

14.5 Force Majeure
We are not responsible for non-fulfilment or delayed fulfilment of our obligations under these Terms due to events outside our control. This includes, but is not limited to, war, terrorism, riots, civil unrest, government intervention, strikes, telecommunications or network failures, or other force majeure events.

14.6 No Partnership or Agency
These Terms do not create any joint venture, partnership, employment, or agency relationship between you and Tenvito.

14.7 Dispute Resolution
We have no obligation to resolve disputes between you and other users of the platform. If a dispute arises, we may, at our sole discretion, facilitate communication between the parties. If you have a claim against us, you agree to contact us directly at [email address] before taking legal action, so we can attempt to resolve the issue efficiently.

14.8 Entire Agreement
These Terms of Use (including any incorporated Additional Terms) constitute the entire agreement between you and Tenvito with respect to the subject matter, superseding all previous agreements, whether written or oral.

14.9 Assignment
You may not assign or delegate any rights or obligations under these Terms without our prior written consent. Any assignment or delegation without such consent is null and void. Tenvito may assign these Terms or any rights granted hereunder without restriction.

15. AIBMS Authipay Gateway Fees and Charges

15.1 Fees and Charges
You agree to pay all fees and charges related to your subscription, as well as transaction fees based on all transactions made through the Tenvito platform, together with applicable taxes.

15.2 Debit of Charges
All charges will be debited from the payment method associated with your account, in accordance with the agreement you have signed with us.

15.3 Authipay Credit Card Debits
For users utilizing the AIBMS Authipay gateway, debits will be made from the credit card linked to Authipay. Debits occur at intervals agreed upon at the time of sign-up, typically every 10 calendar days.

15.4 Failed Payments
If a debit fails, we will attempt to collect the payment up to two more times. If payment collection continues to fail, we reserve the right to suspend access to certain features, including e-commerce transactions, until the outstanding balance has been cleared.